A popular restaurant in New York City hired a firm to investigate why in recent years customers have been giving the place bad reviews. They claimed that the service was too slow and they had to wait entirely too long for a table.
So, the firm decided to take a look at old and recent surveillance footage to figure out what dynamics of the restaurant had changed that would cause such discontent among customers. But, what they found was quite surprising and in fact the bad reviews weren’t a result of the restaurant’s service, it was a result of the customers’ behavior.
Here is what they found (click on photos to enlarge);
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